Translation notice: This English version is provided for convenience. The Turkish original is the binding text; in case of any discrepancy, the Turkish version prevails.
Last updated: July 14, 2026
Need help?
We're here for anything related to the Neeko parent app, device setup, or your account.
- Email: support@neekoai.com.tr — we usually respond within 1 business day.
- Please describe your issue and include the device you're using (iPhone/Android) and your app version; it helps us resolve things faster.
Common questions
- How do I add my Neeko device? Follow the "Add Device" flow in the app; press and hold the device's MUTE button for 3 seconds, wait for the light to blink rapidly, then start scanning.
- I'm getting a Bluetooth error. Make sure your phone's Bluetooth is turned on and that the app has been granted Bluetooth/location permission.
- How do I delete my account? In the app, go to Profile → Account Settings → Delete Account; or follow the steps on the Account and Data Deletion page.
Contact
NeuroQubit AI / Neeko · support@neekoai.com.tr For privacy and your data: Privacy Policy · Children's Data Policy
